Terms of Service

These terms apply to every purchase made through this website. The seller is RT Digital Commerce UG, Fontanestraße 11, 14193 Berlin, Germany (“we”), trading as Sentinel DSP. By placing an order you accept these terms. Terms of your own that deviate from these do not apply unless we agree to them in writing.

We sell audio plugin software for download, together with a license key that unlocks it. Products are digital content within the meaning of § 327 BGB and are not delivered on a physical medium. Supported formats, operating systems and host applications are stated on each product page; please check them before you buy, since we cannot make software run on a system it does not support.

Pressing “Buy Now” takes you to checkout, where you are asked for your email and billing address and pay by the methods offered there. The contract is concluded when the payment is confirmed. Payments are processed by Stripe; we do not see your card details.

All prices are total prices in euros. No VAT charged. Should your bank or card issuer charge a currency conversion or foreign transaction fee, that is between you and them.

On payment we grant you a perpetual, non-exclusive, non-transferable license to install and use the purchased software for your own purposes, including commercial music production, on any number of computers that you personally use. The license is personal to you: it may not be shared with, lent, sold or otherwise made available to anyone else.

The license key is a signed text block tied to the email address you bought with. The software verifies it locally and displays the address it was issued to. You may not remove, alter or circumvent that check, reverse-engineer or decompile the software except where the law expressly permits it, or distribute the software or the key.

The software does not contact any server after purchase, and a license is not tied to a machine. Consequently there is no remote deactivation: a license, once issued, is not revoked, including in the case of a refund. Breach of this section ends your right to use the software.

Delivery is immediate. As soon as payment is confirmed, the download links and your license key are shown on the confirmation page and sent to the email address you entered at checkout. Keep that email: it is the durable copy of your key. If you lose it, contact us from the same address and we will re-issue it.

If you are a consumer in the EU, you have in principle the right to withdraw from a distance contract within fourteen days without giving a reason. For digital content that is not delivered on a physical medium, this right expires once we have begun performance with your express prior consent and your acknowledgement that you thereby lose your right of withdrawal (§ 356(5) BGB).

Because the software and the license key are delivered to you immediately after payment, the checkout page states, directly above the payment button, that by paying you agree to immediate delivery and acknowledge that your right of withdrawal ends when delivery begins. Completing the payment is that express consent. If you do not want that, do not complete the purchase.

Independently of the statutory position above, we would rather you were happy than out of pocket. If the software does not work on a supported system as described, or you bought it by mistake, write to support@sentineldsp.com within fourteen days of purchase and we will look for a solution, which may include a refund at our discretion. Refunds are made to the original payment method.

Updates to a purchased product are provided free of charge for as long as we publish them for that product version, and we provide the updates required to keep the software conforming for the period the law requires (§ 327f BGB). Support is offered by email. We do not guarantee compatibility with future operating system or host application versions beyond that.

Your statutory rights in respect of defects apply. We are liable without limit for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slight negligence we are liable only for breach of an obligation whose fulfilment is essential to the contract, and then only for the foreseeable damage typical of this kind of contract. Any further liability is excluded. Nothing in these terms limits rights that consumers have by law.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory consumer protection rules of the country in which you habitually reside remain unaffected. The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr; we are neither obliged nor willing to take part in dispute resolution before a consumer arbitration board. Should any provision of these terms be invalid, the remainder stays in force.